Commerce > Administration > System settings > Creating a return reason

Creating a return reason

This topic is intended for administrators and developers with administration access rights in Episerver.

Return reasons add data about returnCommerce: manages exchanges and refunds for faulty products.s in the order management process. The built-in return reasons in Episerver Commerce are Faulty, Incorrect Item, and Unwanted Gift. You can add more return reasons.

  1. Go to Administration > System Settings > Dictionaries > Return Reasons. The Return Reasons screen appears.
  2. Click New Return Reason. The Return Reason Edit dialog appears.
    • Return Reason. Enter a name, such as Changed Mind.
    • Sort Order. Enter a number. The lower the value, the higher the position the return reason is on the list screen.
    • Visible. Select Yes to enable to return reason; otherwise No.
  3. Click OK. The new return reason appears on the list.

Deleting a return reason

  • To delete an individual return reason, click Delete.
  • To delete multiple return reasons at one time, select the check boxes next to the return reason and select More Actions > Delete Selected. Click OK to confirm.
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Episerver User Guide update 16-1 | Released: 2/16/2016 | Copyright © Episerver AB | Send feedback to us