Managing Triggered Messages campaigns

Go to Triggers in your Personalization Portal account and select the Campaigns tab.

This page allows you to do the following:

• Set a Global contact frequency.
• Edit a Triggered Messages campaignPersonalization: Describes rules for sending automated personalized emails via an Email Service Provider (ESP) that are triggered by the on-site actions of the email recipient..
• Activate/deactivate a campaign.
• Delete a campaign.
• Prioritize Triggered MessagesA product that lets you send automated personalized emails via an Email Service Provider (ESP), which are initiated by the the email recipient's on-site actions. campaigns.

Global contact frequency

The Global contact frequency limits the firing of triggersA product that lets you send automated personalized emails via an Email Service Provider (ESP), which are initiated by the the email recipient's on-site actions. from all the Triggered Messages campaignsPersonalization: Describes rules for sending automated personalized emails via an Email Service Provider (ESP) that are triggered by the on-site actions of the email recipient. listed on the page. That is, for all campaigns combined, you can specify the maximum number of triggers that can be fired for any one customerA site visitor who has made a purchase on your website..

Edit – Status – Delete

• Edit. Click Edit  or on a Triggered Messages campaignPersonalization: Describes rules for sending automated personalized emails via an Email Service Provider (ESP) that are triggered by the on-site actions of the email recipient. name to open the configuration page for that campaign so you can edit it.
• Status. Click Activate it  to switch on a campaign or Pause it  to switch off a campaign. The initial state of a newly created Triggered MessagesA product that lets you send automated personalized emails via an Email Service Provider (ESP), which are initiated by the the email recipient's on-site actions. is paused.
• Delete. Click Delete  to delete a campaign. A confirmation box appears.

Prioritizing trigger campaigns

On the Campaigns page, you can sort your Triggered MessagesA product that lets you send automated personalized emails via an Email Service Provider (ESP), which are initiated by the the email recipient's on-site actions. campaigns in the order you want for them to be fired, with those at the top of the table having the highest priority, and those at the bottom the lowest. Trigger prioritization occurs whenever two or more triggers criteria are met at the same time. The priority order is especially important if you restrict the number of times a trigger can fire for any one customerA site visitor who has made a purchase on your website. (by defining a Global contact frequency).

After a campaign’s trigger fires, only the trigger from a trigger campaignPersonalization: Describes rules for sending automated personalized emails via an Email Service Provider (ESP) that are triggered by the on-site actions of the email recipient. higher up in the table can fire that day (if it does not exceed the Global contact frequency). So, in the table of trigger campaigns in the Personalization Portal, if one of the triggers fires, any trigger below it in the list is prevented from firing that day (resets at 00:00 UK time).

Daily triggers are analyzed once a day, and the same daily trigger can fire more than once. For in-session triggers, when using the Send message ESP action, only one in-session trigger is allowed per session; when using the Add user to group and Remove user from group ESP actions, multiple in-session triggers can fire per session.

To re-order the priority of your trigger campaigns click on the button  to the left of a campaign’s name in the Priority column, and drag the campaign to the desired position in the table.