Processing an order

Order processing (or fulfilling) includes adding a paymentCommerce: the verification of a money transaction in a website shopping situation. The e-commerce system most often needs a verification for a payment to create the actual purchase order and complete the shopping workflow. and releasing the order for shipping. These steps are needed to complete the order and ship it to the customer. When the payment clears, the order is released for packing and shipping. Depending on how your system is set up, this process may be automatically handled by the system. This topic describes how to complete order processing manually.

1. From Commerce Manager, go to Order Management.
2. Open the order you want to process.
3. To add a payment to the order, click the Payments tab then Create Payment.

   

4. Enter the payment amount. The Amount field auto-populates the value of the total order, including shipping costs. However, you can change the payment value (for example, to create a split paymentCommerce: Remittance that is divided by either time (such as a subscription) or by different receivers (if you check out a cart with products from more than one seller). between two or more payment methods at the request of the customer).
5. From the drop-down list, select the Payment MethodContains information about the way a customer views a payment option and has a payment gateway associated with it. Examples: credit card, pay by phone, cash on delivery, and exchange payment..
6. Click OK. The order appears in Edit Mode.

   

   You can add more payments to the order in Edit Mode. However, if you click Save, you finalize the payment. At that point, you can no longer add or delete payments.

7. Click Save to exit Edit Mode and save your changes. The payment is processed for the amount specified.

   

8. Click Details to see that the Shipment Status is changed to Awaiting Inventory. When you determine the item's availability, click Release Shipment to release the order to your shipping department.

   

9. When you click Release shipment, the order's status changes to Released. To further process the order, your shipping department goes to Order Management > Shipment.

If you click Cancel shipment, you cancel the entire order. You cannot undo the cancellation.

Shipment, order and return statuses

The following table summarizes the events surrounding an order, and lists the corresponding shipment, order and return status of each event.

Event	Shipment status	Order status	Return status
1. Payment pending	Shipment cannot be released. Order is not fully paid.	In progress
2. Payment completed	If the order quantity of any item in an order exceeds the available Instock Quantity, its shipment status is set to Awaiting Inventory. If the quantity of all items in an order is less than the available Instock Quantity, its shipment status is set to Inventory Assigned.	In progress
3. Release Shipment	Released	In progress
4. Picklist: Add shipment to picklist	Packing	In progress
5. Use Complete Shipment on the Shipping/Receiving screen	Shipped	Completed/Partially Shipped
6. Create Return: Select item for return		Completed (Awaiting Return Completion)	Awaiting stock return
7. Acknowledge receipt of items		Completed (Awaiting Stock Return)	Awaiting completion
8. Complete return: Refund amount of returned item		Completed	Completed
Cancel Shipment		Canceled

Status flow diagram