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Managing Return Reasons

Out of the box, the three return reasons in EPiServer Commerce are "Faulty," "Incorrect Item," and "Unwanted Gift." More return reasons can be added or customized so that when a Customer Sales Representative (CSR) processes a return, more return reasons are available via the drop-down menu.

Creating a New Return Reason

To add a new return reason, go to Administration > System Settings > Dictionaries > Return Reasons. The Return Reasons screen appears.
Click New Return Reason. The Return Reason Edit screen appears.
Once done, click OK. The new return reason appears on the list.

Field	Description
Return Reason	Enter a friendly name, such as "Changed Mind".
Sort Order	The lower the value, the higher the position the return reason is on the list screen.
Visible	Select Yes (to enable to return reason) or No (to disable it).

Editing and Deleting a Return Reason

On the Return Reasons list, click on the Edit icon. Make any edits to the Return Reason name, Sort Order, and its Visibility and then click OK to save your changes.
To delete an individual Return Reason, click on the Delete icon. To delete multiple return reasons at one time, check-mark the box next to the Return Reason and then click More Actions > Delete Selected. Confirm your selection by clicking OK.